As it is not possible to examine each article at the time of receiving, all articles will be thoroughly examined at the factory and any report from the factory about the condition of the article received shall be accepted.
We do not accept the loss or damage to clothes in theft or the circumstances which are beyond our control except the loss or damage is covered by an insurance force.
Steams Drycleaner management is not responsible for any delay in executing the order due to unavoidable and unforeseen circumstances though every care will be taken to execute the order in time.
It is entirely Steam Drycleaner’s management to use whatever process we feel would yield satisfactory result
In case of any loss or damage to the clothes, a compensation which shall not exceed seven times and shall not be less than five times the cleaning charges and 3 times the cleaning for carpets will be made to the owner within the 1 days of the claim.
In case of any loss or damage to the clothes, Steams Drycleaner management will only be responsible for 7 times, the value of work rendered.
Steams Drycleaner management is not responsible for fastness of the colors, shrinkage, loss of item left in pockets or attached to garments.
The garments, curtain, and carpets on which claim has been raised and paid will not be returned to the claimant.
No responsibility will be taken if the color of your carpets is fugitive and if there is any shrinkage.
There is a possibility of 3 inches to 4 inches shrinkage from every side in the first cleaning of woolen carpets.
Use the coupon/promo code at the time of placing order else discount is not valid.
Standards of Service
All our work is conducted in line with global industry standards, professional skill and care.
We will not be held liable for any delay or non-performance of services where it is shown you have failed to provide us with accurate information at the time of order placement. We cannot accept an order that has an incomplete or inaccurate address or if you fail to accept delivery of items as specified in your order.
We will contact you in the event the item sent to us is of a higher risk of damage including but not limited to:
Items requiring special treatments or instructions for cleaning
Items where there are no cleaning guidelines present
Items which are damaged or stained
Items containing extraneous or hazardous materials, including pins, jewellery, coins, pens, etc.
We provide the services to you at our discretion and we may, with your consent, agree to provide the services regardless of the risk of damage.
Wash and Fold Orders
Please ensure to thoroughly check all the garments for hazardous items, e.g. coins, pens, keys, etc. as we accept no responsibility for any items lost or damaged because of the cleaning process.
Washing and Drying Process
The load is washed at the temperature as set out in our temperature choosing service within our preferences section, then tumble dried where appropriate at a medium heat. Please note that the items are not ironed.
Colour Separation
We will separate the clothes into light and dark for you. Although we will take the utmost care in doing this, we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.
Damaged Items
We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated, i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.
Excluded Items
The Wash and Fold will not include any Duvets, blankets or bedspreads. If these are included, then it will be added as an individual product under a new order and your bill will be amended accordingly.